If you are a person with the determination to deliver quality customer experiences, enjoy working in a highly robust environment, crave for challenges and have the drive to excellence, you are certainly the right candidate for us.
Jawatan Kosong Terkini di SYABAS Oktober 2013
To be responsible for the strategic planning of the overall Contact Center Section To provide relevant leadership, coaching and motivating subordinates within the contact center. To transform the contact center into a performance-driven section by inspiring the subordinates in achieving the section's Key Performance Indicators (KPI) and common goals. To explore ways and using the available resources in ensure that the section is performing at the maximum optimal level of excellent. To be responsible of the day operation of the Contact Centre. To set standards and goals to increase section efficiency and productivity. To measure the results attained and manage issues within the section. To ensure the smooth running of the section and be held accountable for the overall section's performance. To oversee the internal and external of the section and making sure that the activities are within the allocated budget. To provide customer-related operations support to section/department activities. Provide leadership in customer relationship programs and dedicated customer service activities. Establish good contact and relation with internal customer, goverment agencies, NGO, industrial and trade consumers. Coordinate and ensure program activities are well-performed according to KPI and Management needs. Adhere to ERP and continous improvement of work processes, system and tools. Candidate must possess at least a Degree in Business Studies/Administration/Management, Marketing or equivalent. At least 5-7 year(s) of managerial experience in customer service. Good inter-personal skills with fast & self learner. Able to work beyond office setting & extra hours. Familiar with customer service principles particularly in utility industries.